Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.

Returns & Refunds

Return and Refund policy for in person sales and online sales:

Any unburned, undamaged candle may be exchanged in the store for as long as we are open for any reason.
Online sales are the customers responsibility for all shipping charges involving a return, unless it is our mistake. If we make a mistake in shipping or your package is lost, don't worry, we will help! Call the store please!
The Candle Cafe has a no refund policy due to tax paperwork filing. Exchange only is allowed.
We only guarantee our own products made in our store. If there is a issue with a product not made by us please contact that manufacture.
We take pride in our products, if there is a issue with one please immediately bring it to our attention by calling 432-570-7990.
If there is a issue with our own product, if product error is discovered, we will exchange it for the same scent originally purchased. Of course, there is an occasional exception. We respond a lot nicer if your nice too!